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Terms & Conditions

The trademarks HIDESIGN, HIDESIGN.it are property of Poli Giovanni Antonio.

v.le Martiri della Resistenza 26/C
70056 Molfetta (BA) - Italia
t. +39 080 2221075 - f. +39 080 2140442
e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

All contents on www.hidesign.it (hereinafter referred to as “Site”) are in Italian.
The customer declares to have read all the information and the Terms and Conditions before placing an order.
The customer declares to have all the requirements and the legal capacity to bind as defined by these conditions.

  • 1. Purpose

The purpose of these conditions is to define rights and obligations between the parties in the area of on-line selling of products offered on the Site.

  • 2. Geographical coverage of the offer

The general conditions stated herein refer to sales made within the Italian and European territory.

  • 3. Scope of contract

The Contract are made by this general conditions of sale and the order process.
The "confirmation click" of the purchase process constitutes the customer signature and commitment to complete the purchase, except as provided by law.
Images and descriptions of products are not contractual. HiDesign will not be right liable for any errors, omissions or discrepancies.

  • 4. Order confirmation

The contract shall be effective upon the Order Confirmation made by HIDESIGN.it

Customer will receive an email notification indicating the order confirmation with details (products ordered, prices, taxes, shipping costs, total, etc...)

HIDESIGN.it reserves the right to validate an order for any reason related to it (such as a problem of supply), which undertakes to immediately inform the customer.

  • 5. Availability of products

HIDESIGN.it undertakes to keep the most updated information related to the availability of products, but it will not be responsible for unavailability, for any reason even after the order confirmation.
The product offers will be valid until they will be posted on the site, except where provided.

  • 6. Prices

Product prices are in Euro (€).
The price included VAT, applicable at the time of purchase.
The price guaranteed to customer is the one published on the website at the time of purchase.
The shipping costs are always excluded from the price and will be listed and counted only during the order confirmation.

There are no other taxes due on sales made within EU.
For any sales made outside EU, the customer must pay the duties, VAT and other taxes on import of products in the country where it will be delivered. All checks and formalities required by the case shall be in charge of the customer.

  • 7. Invoice

After the purchase HIDESIGN will issue an invoice. The customer can indicate a different billing address than the shipping.

  • 8. Payment

Confirming the order with the click, the customer agrees to pay the price of product ordered on the Site including the costs of shipment indicated at the time of order.

In case of failure to receive the payment within 5 days after the order, HIDESIGN reserves the right to cancel the order.
Your credit card information supplied at the time of payment are not stored in any way by the Site.

The customer declare that has all the requirements need for payment on the Site.

All products on the Site remain property of HIDESIGN until the time of shipment to the customer. In case of nonpayment, HIDESIGN reserves the right to claim the goods ordered, as required by applicable law. The customer must return products to HIDESIGN at their own expense.

  • 9. Responsibilities and risks

Since its delivery to the carrier by HIDESIGN all risks and liabilities relating to the product are transferred to the customer. Product's transportation is at the customer's own risk.

During the period of withdrawal, the customer is solely responsible for the object and it is fully liable in case of damage, destruction, loss, during this period and up to delivery to HIDESIGN.

  • 10. Fulfillment of the order

The order will be fulfilled within the period indicated on the Site at the time of the confirmation of the order, and it will be subjected to the limit of available stock and unless otherwise agreed.
HIDESIGN undertakes to inform the customer about the terms of product availability.
In case of unavailability, the customer will confirm by e-mail the will to wait until availability of product or claim a refund.

  • 11. Delivery

HIDESIGN.it deliver throughout Italia and EU. For deliveries made outside EU, you can ask a quote by contacting one of our sales manager by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.. The delivery is effective ever since the products are delivered by HIDESIGN to the carrier.
The delivery note given by the carrier, dated and signed by the customer upon delivery will constitute an evidence with regard to transport and delivery.
The customer shall check the status and compliance of the product. If the packaging is damaged please put in writing on the delivery note "conditionally". If the packaging and the product are visibly damaged, please refuse delivery by putting in writing his own reservations dated and signed. In this case, the customer must send the carrier, a registered letter with acknowledgment of receipt within three (3) working days after the day of delivery stating the reasons for the refusal. The customer must send a copy of this letter to HIDESIGN. He may also anticipate by fax, to HIDESIGN,  the contents of this letter to the number +39 (0)80 2140442.

All deliveries are made from monday to friday.
HIDESIGN.it exposes different types of products, in some cases custom-made, therefore, the delivery dates for each product may be different. In the detailed description of each product are clearly evident the delivery times.
All orders are usually validated within 24 hours from time of order confirmation and after receiving the payment. Orders placed from monday until 18.00 on friday will be validated within next business day. For orders placed after 18.00 on friday, it will considered as first effective date of validation, the following monday.

The shipment costs are counted and displayed during the order confirmation.

  • 12. Force majeure

In addition to cases of force majeure considered by the Italian law, also these are to be considered:
- Faults computer
- Block of transport, total or partial strikes
- Inability to supply
- Block or failure of telecommunications, in particular networks and internet connection
- Legal restrictions

In all these cases and other required by law, and in all other cases in which liability can not be directly related to HIDESIGN, orders may be suspended. After three (3) months from the suspension, orders will be canceled unless otherwise agreed between the parties.

  • 13. Warranty

All products displayed on the Site are under legal warranty against hidden defects as provided by Articles 1641 et seq of the Italian Civil Code.
The duration and procedures laid down are listed in the warranty certify supplied with the product.
All warranties provided does not cover damages or dysfunctions resulting from not compliance with rules and directions for use of the products.

For all the products the warranty activation will be effective since return of the product to HIDESIGN, attaching the purchase invoice. All the costs are in charge of the customer. The product will be replaced with an identical and sent to the customer with no additional charge. If HIDESIGN wasn't able to supply the product for ceased production or interruption of the relationship with the supplier,  it will refund the customer the price of the product at the time of purchase, unless otherwise agreed.

  • 14. Complaints

In the event that the product or products does not conform with the order placed, the customer can complain in writing directly to HIDESIGN, immediately after receiving the goods. The Customer shall henceforth return the goods undamaged, closed, in their original packaging and with all accompanying documents and delivery to HIDESIGN within three (3) days of receipt.
The customer is obliged to return the product also in case of wrong delivery.
When HIDESIGN will received the product as said before, HIDESIGN will ship the product conform with the order, at his own expense.

  • 15. Right of withdrawal

Pursuant to art. 64 et seq of Legislative Decree no. 206/2005, the Customer (specifically a person who buys for purposes not related to his professional activity) has the right to withdraw, at its own expense, indicating the desire to change or to ask for a refund, products that do not meet, within ten (10) working days from delivery.

Customer will receive a refund of the amounts paid, without penalty or charge within a maximum period of thirty (30) days of return of goods, communicating their bank details to the Hidesign and intentions of withdrawal by registered mail to be sent to:

Hidesign Poli Giovanni Antonio
v.le martiri della resistenza 26/C
70056 Molfetta (BA)

The right of withdrawal applies to product purchased in its entirety, it is impossible to withdraw part of the product purchased.

The products must be returned undamaged, unopened, in their original packaging and with all original accessories, as well as all accompanying documents. Must not have been used, or have suffered damages of any kind. It is recommended to avoid the application of labels or tape directly on the packaging of the product.

In the absence of one of these essential conditions of integrity or any other type of damage for various reasons, which have compromised the integrity, the right of withdrawal shall expire.

The shipping costs for return of the goods shall be borne by the customer, the goods travel at the full risk of the customer. In case of damage during shipping, the customer will be informed immediately (no later than 5 working days after receipt of the goods), which will follow the customer complaint against the carrier you choose, for a refund of the value of the property. If you encounter this situation the good will be returned to the Customer and the request for withdrawal shall expire.
The Hidesign is not be considered responsible in any way for damage of goods traveling without insurance.

In case of forfeiture of the right of withdrawal, the goods will be returned to the Customer, who will be billed for any additional costs incurred for shipping and return of the same.

  • 16. Data and Information

All data and information requests to the customer are essential for HIDESIGN to conduct its business, to process an order, for good delivery, for the issuance of invoices and contracts, for customer communications. For this reason, this information may be communicated to HIDESIGN’s partners to allow the normal course of business.
The customer may object to that statement, according to law, may exercise the right of access, modify, rectify and delete data related to him asking to HIDESIGN, which may require evidence of his identity in order to avoid damage and fraud .

Computer-based registers are stored on our computer systems in reasonable conditions of safety and will be considered as evidence and as proof of communications between the parties for the purposes of orders and payments occurred.

  • 17. Intellectual property

HIDESIGN di Poli Giovanni Antonio owns the intellectual property rights of the Site. All the elements contained therein, in particular trademarks, and product images, may be spread only by HIDESIGN, for which he obtained the necessary permits.

Reproduction, sale, use, partial or total, on any support, of Site elements, are strictly and formally prohibited.

All trademarks, text, images and descriptions of products on the site are property of their respective owners.

  • 18. Applicable Law

These general terms & conditions constitute the entire agreement between the parties and shall be governed by Italian law.
If one or more clauses of this contract would be invalid or declared so by the application of a law, other clauses will remain valid.

In case of disputes arising from the interpretation, application and enforcement of these general terms & conditions, HIDESIGN ensures their participation in an attempt amicable. The court jurisdiction is that of the registered office of HIDESIGN.


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