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Refunds and Returns

Right of withdrawal

Pursuant to art. 64 et seq of Legislative Decree no. 206/2005, the Customer (specifically a person who buys for purposes not related to his professional activity) has the right to withdraw, at its own expense, indicating the desire to change or to ask for a refund, products that do not meet, within ten (10) working days from delivery.
Customer will receive a refund of the amounts paid, without penalty or charge within a maximum period of thirty (30) days of return of goods, communicating their bank details to the Hidesign and intentions of withdrawal by registered mail to be sent to:

Hidesign Poli Giovanni Antonio
v.le martiri della resistenza 26/C
70056 Molfetta (BA)

The right of withdrawal applies to product purchased in its entirety, it is impossible to withdraw part of the product purchased.

To make a return is necessary that the product has not been damaged or used in any way. The package should be opened carefully and be full of all the accompanying documents. Returns can be made within 10 working days from the day of receipt of goods. The goods must be returned intact in their original packaging undamaged. Shipping charges for items returned are always paid by the buyer. If the buyer wants to use the same carrier used by HiDesign.it, our company is available to provide a quote and possibly to arrange collection of goods.
Returned goods should be send back to: HiDesign di Poli Giovanni Antonio • v.le Martiri della resistenza, 26/C • 70056 Molfetta (BA) • Italy.

The products must be returned undamaged, unopened, in their original packaging and with all original accessories, as well as all accompanying documents. Must not have been used, or have suffered damages of any kind. It is recommended to avoid the application of labels or tape directly on the packaging of the product.

In the absence of one of these essential conditions of integrity or any other type of damage for various reasons, which have compromised the integrity, the right of withdrawal shall expire.

The shipping costs for return of the goods shall be borne by the customer, the goods travel at the full risk of the customer. In case of damage during shipping, the customer will be informed immediately (no later than 5 working days after receipt of the goods), which will follow the customer complaint against the carrier you choose, for a refund of the value of the property. If you encounter this situation the good will be returned to the Customer and the request for withdrawal shall expire.
The Hidesign is not be considered responsible in any way for damage of goods traveling without insurance.

In case of forfeiture of the right of withdrawal, the goods will be returned to the Customer, who will be billed for any additional costs incurred for shipping and return of the same.


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