HIDESIGN.it works differently from other e-commerce systems. For us it is important to establish a personal relationship of trust and collaboration with our clients. For this reason the site have been prepared several tools to allow you to get in contact with us.
Below you will find frequently asked questions. In case you do not find here the answers to your questions, you can always contact us through one of the methods available on the website:
By phone: +39 080 2221075
By fax: +39 080 2140442
By mail: v.le Martiri della resistenza 26/C - 70056 Molfetta (Ba) - Italy
- Who can buy on HIDESIGN.it
- How you can buy on HIDESIGN.it
- Prices and rates
- Methods of payment
- Business Conditions
- Order a product not in catalogue
- Shipping time
- Return a flawed product
- myDesign - User Account Area
- Website and products update
To purchase on HIDESIGN.it you must be a registered user. Registering is fast and easy!
The information we ask are useful only for the purposes of the definition of your purchase and the proper delivery of products.
The registration process takes place during the buying process or through Customer Registration. Once you have registered you will receive a confirmation email to the address provided. Now you are a registered user!
The purchase on HIDESIGN.it is easy and safe. Choose the product that interests you among those we selected in the "HIGHLIGHTS" section or by browsing the CATALOGUE. Check out the features, look the images, choose from several options, as (size, color, etc..). Now you can add to your basket and proceed with the definition of purchase.
All prices and rates on products are shown clearly and accurately on our Website. All prices include VAT, excluding shipping rates and delivery. The prices are publicly available and recommended by our suppliers.
For any questions or to get support from one of our employees do not hesitate to ask by the contact button PRIVATE TREATY presente in ogni scheda prodotto. you can find in each product page. One of our sale manager will contact you by e-mail (or phone, if indicated) within 24 hours. If you prefer you can contact our dedicated sale manager by online CHAT.
HIDESIGN pays attention to the safety of his customer's data. For this reason we decided to use PAYPAL as the main payment tool.
During payment process, no bank details related to your bank account and your credit card are visible and/or usable by HIDESIGN. PAYPAL offers all security that need for safe your informations, through secure connections.
Furthermore the system accept the most used credit/debit cards and/or prepaid cards.
Warning! Is no need to have one PAYPAL account to pay. You can pay by inserting the necessary informations. Then you will decide to join to PAYPAL if you want.
It is also possible to pay with a bank transfer. You have to make out as it will shown during the purchase process. Don't forget to write the number of your order in the reason for payment.
For HIDESIGN is important to develop serious relationships with who deal in a professional design, interior design, architecture, furniture, supplies, etc..
If you can not find a specific brand of a product in our catalog, do not hesitate to contact us for an availability request. You will receive as soon as possible all the answers to your questions.
HIDESIGN.it offers a selection of very special products. Often the products displayed in our catalog are made to order, even hand-made, so not always easy to find. For these reasons, the time and delivery methods may be different.
HIDESIGN undertakes to keep the most updated information related availability of products. Nevertheless it is possible to occur an unavailability of the selected product. In this case the customer will be informed promptly and in accordance with the General Terms and Conditions he can decide what to do.
- Return a flawed product
For all the products the warranty activation will be effective since return of the product to HIDESIGN, attaching the purchase invoice. All the costs are in charge of the customer. The product will be replaced with an identical and sent to the customer with no additional charge. If HIDESIGN wasn't able to supply the product for ceased production or interruption of the relationship with the supplier, it will refund the customer the price of the product at the time of purchase, unless otherwise agreed.
Each customer has the possibility to check the history of their orders and view the invoice online, in his own area, accessible via the link MyDesign visible after login. In this area, it is also possible to perform all operations relating to the status of your account.
HIDESIGN.it is an online shop of very particular design goods. "Research" is the keyword at the base of our concept.
The products in our catalog are update constantly. In the "HIGHLIGHTS" section you will find all the relevant products in the catalogue.